Marina Bay Sands Hotel and Casino I started my recent sojourn in South East Asia in Singapore with my companion from Switzerland. A few years ago I had a full time office of The Percy Institute of International Protocol based there. The Singapore of the early 21st century was a very different place to the vibrant hub that it is today. While it was “busy” Singapore was also subdued. There were regular “Good Manners Weeks ”... in all fairness, it was fairly dull. The Percy Institute Singapore staff Today the “vibe” is different. The most marked change for me was in the superb customer service which was on full display not only in the shops but also at the Ritz Carlton Millenia Singapore hotel. Previously I had instructed on corporate and front of house manners for the Raffles Hotel group and their standards were, and remain, high. So it was really enjoyable to have great service at another hotel group. Not only was our room upgraded to a Marina Bay view withou...